Parker Stanbury LLP encourages each member to utilize their membership benefits when they are faced with a legal issue. We have found the utilization of their benefits results not only in the resolution of most matters, but also the realization of the value of being a LegalShield member. Once you have used your membership you will remain a member for life.
To better serve your legal needs we offer the following suggestions on the use of the LegalShield contract:
- Read your contract completely and understand the benefits it provides.
If you don't understand the contract, then contact the sales associate
who sold you the plan, or contact LegalShield Member
Services Department at (800) 654-7757.
- If you are faced with a legal matter, call as soon as possible. We
have found the sooner you seek legal assistance the greater likelihood
of us being able to resolve your problem, especially under your free
benefits(Benefit 1). If you have a pending date or deadline, we need
as much time as possible in order to assist you. If you wait too long,
we may not be able to provide you with help.
- The member who has the legal matter must be the person who calls our
firm. We will not speak to any third party, including the sales associate,
on behalf of a member. We must speak with the member to protect the
legal principle of "attorney-client privilege", which operates to strictly
protect the privacy of clients. This exists only when the consultation
is between the member and the attorney. Should a third party intercede
in that consultation, the privilege will no longer exist. In addition,
in providing an accurate and complete consultation it is essential to
obtain all the facts and information concerning that legal issue. It
is imperative that the attorney have the ability to ask questions and
obtain information that the member may not know is important. We also
want to be assured that the member obtain our advice and recommendations
directly so that there is no miscommunication or misunderstanding. This
allows the member to hear it directly from the attorney and be able
to act accordingly.
- When calling your provider firm, please use the specially reserved
LegalShield phone lines for faster service.
English - (800) 526-8585
Los Angeles area - (213) 955-0001
Spanish - (800) 493-7964
These telephone numbers are staffed by our experienced customer
service representatives. These are the only telephone numbers to be
used by LegalShield members. The use of other telephone numbers will
only delay our ability to provide you with efficient service.
When you call, one of our customer service representatives will
ask for your name and membership number. This will allow us to access
your membership file and create a file for your legal matter. The
customer service representative will ask for a brief description of
your legal matter so that the appropriate attorney will be assigned
the matter. The customer service representative will also ask the
name of the adverse party so we can check to make sure that there
is no conflict of interest in our firm providing you with legal service.
All of this information is protected by the attorney-client privilege
since you are speaking to an employee of this firm.
- One of the benefits provided under Benefit 1 is the preparation of your
Will. We recommend that all members have a Will so that their testamentary
wishes be honored and your estate be given to the persons you so desire.
Without a written Will the law in the State of California will direct
where your estate will go.
If you would like your Will prepared by this firm, please fill out
the Will questionnaire that has been provided to you in your membership
package. Each member who requests a Will must fill out a separate
Will questionnaire. Under Benefit 1 the named member's Will is free,
and there is a fee of $20.00 for any dependent's Will. When the dependent
sends in the Will questionnaire it must be accompanied with a check
in the amount of $20.00 made payable to Parker Stanbury LLP.
Once the Will is completed and fully executed by the member it should
be placed in a safe location such as a safety deposit box. It should
not be returned to this firm. We also recommend that a detailed list
of your assets be prepared and kept with the Will to assist the executor
in locating all of your assets. This list should be updated on a regular
basis to add or eliminate any assets.
- If it is determined that a document needs to be sent to your provider
firm for review, it can be sent through the mail or faxed in California
to the number provided by the attorney or (213) 955-0018. Please only
send copies of these documents as all original documents should remain
in your possession.
- We have found that a great majority of our members' legal matters
are resolved under Benefit 1 with a telephone consultation and a letter
or telephone call on behalf of the member. However, there are occasions
when further legal assistance is required for the member. We have established
a statewide network of attorneys to whom we refer members to assist
them with their legal matters under Benefit 5 of the plan at a 25% discounted
rate. These referral attorneys will continue to assist the member towards
the ultimate resolution of their matter.
Again, we thank you for becoming a member of LegalShield. When you have a legal problem, please contact us for assistance. We look forward to serving you as members, and believe that you are a part of the finest legal protection plan in existence.
Learn How To Use The Membership.
Read the Service Standards.
Tips for Marketing Associates.
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